Frequently Asked Questions

To reach our customer support team, please send an email to support@thedatasyndicate.io. At this time, we offer support exclusively through email. We kindly ask that you do not schedule a Discovery Call for support-related matters, as our Discovery Call representatives may not have access to the specific information required to address all support inquiries. 

Yes, we provide services for a wide range of counties. You can check the availability of your specific county on our Website or by contacting our support team. If your county isn’t available, you can submit a request for us to add it by using our Research Request page.

We are constantly expanding our coverage. If your county is not currently available, please contact our support team at support@thedatasyndicate.io to express your interest, and we will notify you when it becomes available. 

We prioritize adding counties based on customer demand, market trends, and the availability of public records data. The volume of reliable leads and/or accessibility are usually the limiting factors preventing counties from being added.

Yes, you can request a new county by contacting our customer support team at support@thedatasyndicate.io or by submitting a research request on our website. . While we cannot guarantee immediate or future availability, we take customer requests into consideration when planning future expansions. 

After placing an order, your data will be processed and made available in your user account on our website. We process data weekly on Friday evenings, and it is typically uploaded to the ‘My Downloads’ tab in your dashboard by Saturday morning. In some cases, the data may not be available until the end of the day on Sunday. You will receive a notification email once the data files for that week have been successfully processed and uploaded, letting you know they are ready for download. Please check your account during this time to access your data. A detailed guide on how to access your data will be sent during onboarding, but we will link it here as well: How To Access Your Data.

You can access your account settings via the following link: Account Settings. Navigate to your Subscription tab or Payment Methods tab to update your payment method on file. 

If you receive incorrect or incomplete data, please contact our customer support team at support@thedatasyndicate.io immediately. We will investigate the issue and work to provide a satisfactory resolution as quickly as possible. 

Upgrading or downgrading your license generally refers to changing the duration of your License Term. You can upgrade by extending the term at a discounted rate. Downgrading, however, is not possible mid-term. At the end of a License Term, you are welcome to remove some of your licenses or renew at a shorter term. Please be aware that this may have cost implications if you received a heavily discounted rate in exchange for purchasing multiple licenses or committing to longer-term licenses. 

We offer refunds under specific conditions outlined in our Terms of Service. If you believe you qualify for a refund, please reach out to support@thedatasyndicate.com for assistance. 

We do not provide sample data prior to purchasing in order to protect our business model from rival service providers. As the leading county record data service, we frequently innovate new ways to improve our data, which makes us a target for competitors looking to replicate our offerings. However, when you place an order, you will receive a Standard Data Format table from our Help Center. This table showcases each column of data you will be receiving and provides valuable information regarding each column of data. The table will show the typical format, example entries, and detailed descriptions of each data field. 

The number of leads processed each week varies depending on the amount of data the county uploads during that period. While this can fluctuate, we maintain records of average monthly lead volumes and can provide you with a rough estimate of what to expect. We don’t publish this average volume on our website to avoid setting fixed expectations, but you can easily request this information by contacting our support team at support@thedatasyndicate.io. 

Data is delivered weekly, with new data typically uploaded to your user account portal by Saturday morning. In some cases, the data may not be available until the end of the day on Sunday.

Your data will be delivered to your account portal in XLSX format. A comprehensive breakdown of every data field is available in our Standard Data Format guide, which you will receive access to once your order is submitted. 

Yes, all of the data we provide is tier-one skiptraced using industry-leading technology. We source phone numbers from all three credit bureaus, and each phone number undergoes DNC scrubbing, showing a yes/no column for easy reference on whether that phone number is listed on the national do not call registry. Mailing addresses are verified using the USPS database to ensure accuracy. Additionally, you will receive property Equity information, as well as data specific to each lead type—such as auction dates for foreclosure leads, personal representative contact information for probate leads, and attorney and spousal contact information for divorce leads. Other features include Litigator scrubbing and email contact information. In total, you can receive up to 80 columns of data with each lead. 

Data uploads are usually completed by Saturday morning Pacific Standard Time. However, in some instances, the data may not be available until the end of the day on Sunday. To help manage this variability, a notification email will be sent out once the files are uploaded, so you’ll know exactly when your data is ready for download. 

Please check the “No-Update” county list that is included in our weekly delivery emails. This list indicates which counties did not publish new data that week.

Each column in your data file is defined in the Standard Data Format table provided upon purchase. This table is accessible from our Help Center and includes the typical format, example entries, and detailed descriptions for each column. If you have specific questions, please refer to this table or contact support for further clarification.

We use official county sources where available. Other sources we may use included local businesses that partner with counties to publish information such as local newspapers that publish sheriff sales or public notice companies.